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AMERICAN JOURNAL OF MANAGEMENT
Let’s Take Another Look at Quality
Author(s): Barry L. Wisdom
Citation: Barry L. Wisdom, (2014) "Let’s Take Another Look at Quality," American Journal of Management, Vol. 14, Iss. 1-2, pp. 67 - 71
Article Type: Research paper
Publisher: North American Business Press
Abstract:
Teaching both Organizational Behavior (OB) and Operations Management (OM) for over thirty years
has created an awareness of a perceived disconnect regarding the treatment of quality by these two
different management disciplines. OM has been a leader in the field of quality, however, those teaching
OB have been less engaged in the topic. This article discusses the different perspectives held by OB and
OM; presents a conceptual model for the consideration of OB professionals; and discusses how the model
might lead to a greater understanding of the role quality could play in the classroom and the workplace.
