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JOURNAL OF APPLIED BUSINESS AND ECONOMICS
Co-creating Digital Government Service: An Activity Theory Perspective
Author(s): Nina Helander, Jari Jussila, Anik Shekhar Bal, Virpi Sillanpää Annamaija Paunu,
Timo Lehtonen, Salvatore Ammirato, Alberto Felicetti
Citation: Nina Helander, Jari Jussila, Anik Shekhar Bal, Virpi Sillanpää Annamaija Paunu,
Timo Lehtonen, Salvatore Ammirato, Alberto Felicetti, (2020) "Co-creating Digital Government Service: An Activity Theory Perspective," Journal of Applied Business and Economics, Vol. 22, Iss.6, pp. 106-119
Article Type: Research paper
Publisher: North American Business Press
Abstract:
The promise of digital government is to support citizen engagement and participation in government. The goal in service development under digital governance is to create services and delivery systems that create value for several stakeholders. Creation digital government services is, however, a challenging task as it requires a smooth co-operation between several different actors. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation measurement framework.
