Multigenerational Differences in the Puerto Rican Workforce

Author(s): Maritza Yvette Soto, Maria V. Lugo

Citation: Maritza Yvette Soto, Maria V. Lugo, (2013) "Multigenerational Differences in the Puerto Rican Workforce," Journal of Business Diversity, Vol. 13, Iss. 1/2, pp. 65 - 82

Article Type: Research paper

Publisher: North American Business Press


This study examines the perception of intergenerational differences among workers in Puerto Rico. An
adaptation of the Intergenerational Tension Questionnaire (ITQ) (Choo, 2002) was administered to
human resources managers of approximately 500 companies of a variety of types of businesses:
manufacturing, service, educational, in Puerto Rico. Results found that there is no difference between
younger/older workers in the different aspects related to their jobs and that organizational practices,
particularly those associated with recruitment, training, promotions and transfer systems, could alienate
older workers to a greater extent than they would younger workers.