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JOURNAL OF LEADERSHIP, ACCOUNTABILITY AND ETHICS

Addressing Resistance to Workflow Automation

Author(s): Charlene A. Dykman, Charles K. Davis

Citation: Charlene A. Dykman, Charles K. Davis, (2012) "Addressing Resistance to Workflow Automation," Journal of Leadership, Accountability and Ethics, Vol. 9, Iss. 3, pp. 115 - 123

Article Type: Research paper

Publisher: North American Business Press

Abstract:

This paper discusses experiences of a prominent mid-size CPA firm in a large Southern U.S. city as the

Principals of the firm worked to implement a widely adopted accounting practice information system. The

goal was to achieve a “paperless office” to realize the highly touted benefits of such an office. However,

this implementation quickly met obstacles. The results, over time, were acceptable, but were quite

different from the original expectations. The article discusses this firm’s experience with confronting

resistance to change and managing this implementation to a successful outcome. Recommendations to

increase chances of a successful automation effort are included.